Performance
| Period |
Cases |
Breaches |
Exempt breaches |
Net breaches |
Net breaches as a proportion of cases |
Percentage increase/decrease in net breaches from previous quarter |
| Gas appointments |
|
|
|
|
|
|
| Q1 2017 |
0 |
0 |
0 |
0 |
0 |
N/A |
| Q2 2017 |
2 |
0 |
0 |
0 |
0 |
N/A |
| Q3 2017 |
0 |
0 |
0 |
0 |
0 |
N/A |
| Q4 2017 |
0 |
0 |
0 |
0 |
0 |
N/A |
| Q1 2018 |
1 |
0 |
0 |
0 |
0 |
N/A |
| Q2 2018 |
3 |
0 |
0 |
0 |
0 |
N/A |
| Q3 2018 |
0 |
0 |
0 |
0 |
0 |
N/A |
| Q4 2018 |
5 |
2 |
0 |
2 |
40% |
N/A |
| Electricity appointments |
|
|
|
|
|
|
| Q1 2017 |
1 |
0 |
0 |
0 |
0 |
N/A |
| Q2 2017 |
2 |
0 |
0 |
0 |
0 |
N/A |
| Q3 2017 |
2 |
0 |
0 |
0 |
0 |
N/A |
| Q4 2017 |
3 |
0 |
0 |
0 |
0 |
N/A |
| Q1 2018 |
3 |
0 |
0 |
0 |
0 |
N/A |
| Q2 2018 |
3 |
0 |
0 |
0 |
0 |
N/A |
| Q3 2018 |
3 |
0 |
0 |
0 |
0 |
N/A |
| Q4 2018 |
3 |
2 |
0 |
2 |
66% |
N/A |
Complaints
| Period |
No. of Complaints Received |
Received per 100K Customers |
No. of Complaints Resolved |
No. of Complaints Resolved per 100K Customers |
% resolved same or next working day |
% resolved at 8 weeks |
| Q4 2016 |
0 |
N/A |
N/A |
N/A |
N/A |
N/A |
| Q1 2017 |
0 |
N/A |
N/A |
N/A |
N/A |
N/A |
| Q2 2017 |
1 |
1 |
0 |
0 |
0 |
0 |
| Q3 2017 |
0 |
N/A |
N/A |
N/A |
N/A |
N/A |
| Q4 2017 |
2 |
2 |
4 |
4 |
25% |
75% |
| Q1 2018 |
1 |
1 |
1 |
1 |
100% |
0 |
| Q2 2018 |
0 |
N/A |
N/A |
N/A |
N/A |
N/A |
| Q3 2018 |
0 |
N/A |
N/A |
N/A |
N/A |
N/A |
| Q4 2018 |
3 |
3 |
3 |
3 |
100% |
0 |