Homeshift Complaints Procedure

Something not right? We're sorry to hear that and we really want to sort it out.

We will do all we can to resolve your complaint quickly by investigating what went wrong, fixing it and explaining to you the issue clearly.

Our aim is to get to a mutually acceptable solution and to do this within 5 working days. If we cannot find a mutually acceptable solution, we will write to you to explain our position and our best suggestion.

Step One: Get in touch

Please get in touch with the Homeshift team by emailing, or if you prefer, you can write to us: Homeshift, 86-90 Paul Street, London EC2A 4NE. Please give us your contact details as well as the background information on the issue – as we may have to contact you in order to get more information in order to resolve it.

Step Two: If you need to make a formal complaint

If you are not happy that the problem is resolved and need to make this a formal complaint, then please email our complaints team on with your account number, contact details (including address) and the background to the problem.

If we have resolved your complaint to your satisfaction

We are pleased to have helped. It’s not always easy but it’s the most important thing we can do. Thank you for your patience and your custom.