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We may collect information about you when you use our website; correspond with us by phone, letter, email, SMS or otherwise; or in the course of providing you with services and/or products. We may also receive information about you from third parties, such as credit reference agencies and other energy suppliers.
Information we collect about you may be used by us, our employees, agents, contractors, and companies within Lawdeck Ltd to:
We will also use information gathered on our website:
Unless you have asked us not to, we may contact you in writing, by phone and (where you have consented) via email, SMS or smart-meter, with information on products and services that we offer. We may use third parties to send marketing communications. Unless you have asked us not to, we may also use your email address to show you digital advertisements via your social media newsfeed, on search engine results pages, or on other websites. You may opt out at any time from receiving marketing messages by contacting us.
We may monitor and record communications that we have with you including phone conversations, emails, SMSs and web chats to ensure that we provide a good service, meet our regulatory and legal responsibilities, and to train our staff.
If we believe that you (or a member of your household) need(s) extra care (for example due to age, health, disability or financial circumstances), with your consent we may record and use this information so that we do not stop your supply, and to respond appropriately during a major incident or emergency situation. With your consent we may share information with individuals or organisations not limited to:
We may share your information with third parties, including the following:
We may carry out credit and fraud prevention checks with licensed credit reference and fraud prevention agencies and they’ll retain a copy of the search. Information from your application and payment details of your account may be recorded by these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention purposes. If you have a spouse or financial associate the agencies may link information about you to those individuals.
To help us identify fraud and energy theft, we will give details of your account to fraud prevention agencies who will use the information to check public and other databases they hold and may provide information to us to help identify fraud and energy theft. Checks will be performed on a regular basis whilst you hold an account with us. If we suspect or can confirm theft of energy has occurred, a record will be kept by fraud prevention agencies which may include sensitive information about alleged criminal offences. The fraud prevention agencies may provide the information to other energy companies to help identify fraud and detect energy theft but only in limited circumstances where you have accounts with them. Where theft has been identified, your account terms may change, but we will notify you separately if this is the case.
We may on occasion need to transfer some or all of your information outside of the European Economic Area. We will only permit this to happen where adequate safeguards have been put in place to protect your personal information. Security of your information We understand the value of your information and treat it accordingly. We ensure that we have appropriate technical and organisational measures in place to protect your personal information. Whilst we put in place appropriate measures, the internet and electronic communications are not secure and we cannot accept responsibility for your use of either to communicate with us or to receive services from us. Our website contains links to various third party websites over which we have no control. We do not accept responsibility for the security of these websites or how your information may be used if you should choose to visit them.
You have the right to request a copy of the information that we hold about you.