Privacy Policy

This is the privacy policy applicable to Lawdeck Limited. The relevant data controllers are as follows:

Data Controller Company Number
Lawdeck Limited 8442448

We are committed to ensuring your privacy is protected. This privacy policy explains how we use personal information about individuals, sole traders and partnerships who/that receive services from us and/or use our website. Please read it carefully so you understand how we may use your information. If we change how we use your information we will update our policy. Any changes we may make to our privacy policy in the future will be posted on this webpage.

What information do we collect about you and how do we do it?

We may collect information about you when you use our website; correspond with us by phone, letter, email, SMS or otherwise; or in the course of providing you with services and/or products. We may also receive information about you from third parties, such as credit reference agencies and other energy suppliers.

Information we may collect includes, but is not limited to, your name, postal address, telephone numbers, e-mail addresses, date of birth, financial information (including bank account details), credit history, and information about your use of our services, personal requirements and lifestyle. Our website uses cookies which help us to provide you with a good browsing experience and to make improvements to our websites. More information about how we use cookies can be found in our cookies policies on the relevant website.

How will we use the information about you?

Information we collect about you may be used by us, our employees, agents, contractors, and companies within Lawdeck Ltd to:

  • provide you with online services (including if you register for an online account);
  • identify you;
  • detect and prevent crime, fraud or loss;
  • contact you or authorised third parties to administer any accounts, services and/or products that you have with us. If you provide us with an email address we may use it to send contract fulfilment and other account or service related information and will notify us of any changes to that address;
  • contact you to collect feedback, for example through surveys and questionnaires;
  • train our staff and improve our products and services;
  • conduct, and contact you in relation to, market research which may include analysis of information not limited to energy usage, aspects of your lifestyle, and your payment history;
  • identify offers and energy or payment advice tailored to your needs or lifestyle.

We will also use information gathered on our website:

  1. for administrative purposes;
  2. for internal operations including troubleshooting, data analysis, testing, research, and statistical and survey purposes;
  3. to improve our site to ensure content is presented in an effective manner for you and your computer; and
  4. to enable you to participate in interactive features.

Marketing

Unless you have asked us not to, we may contact you in writing, by phone and (where you have consented) via email, SMS or smart-meter, with information on products and services that we offer. We may use third parties to send marketing communications. Unless you have asked us not to, we may also use your email address to show you digital advertisements via your social media newsfeed, on search engine results pages, or on other websites. You may opt out at any time from receiving marketing messages by contacting us.

Recording of communications

We may monitor and record communications that we have with you including phone conversations, emails, SMSs and web chats to ensure that we provide a good service, meet our regulatory and legal responsibilities, and to train our staff.

Your welfare and the welfare of other householders

If we believe that you (or a member of your household) need(s) extra care (for example due to age, health, disability or financial circumstances), with your consent we may record and use this information so that we do not stop your supply, and to respond appropriately during a major incident or emergency situation. With your consent we may share information with individuals or organisations not limited to:

  1. social services, charities, health-care and other support organisations;
  2. other energy suppliers if we believe you are considering changing supplier as part of the Energy Retail Association 'safety net procedures';
  3. relevant gas transporters, metering agents or network operators;
  4. other relevant organisations, such as emergency responders or local authorities, which may be able to provide support.

Sharing information with third parties

We may share your information with third parties, including the following:

  • companies that provide, review and/or receive services in relation to our website, services and/or products;
  • where appropriate, individuals such as family members or cohabitants, previous tenants, landlords, or organisations such as letting agents who/which may require, or provide, information about you or your premises, or who introduced you to Lawdeck Ltd;
  • organisations involved in the prevention of crime or collection of taxes or similar impositions. If we have a reasonable suspicion an offence is being, or has been, committed we will investigate and may record information on your account and share the information with relevant third parties (such as the Police);
  • if you join us from another supplier or choose to leave us, we may share your information with the other supplier to assist the switching process. Information may include, for example, energy usage and whether there is a debt on the account;
  • regulators or other legally appointed bodies, such as Ofgem, for legal or regulatory purposes; •companies or partner organisations which provide services in relation to, or use information as part of, market research;
  • relevant gas transporters, metering agents or network operators;
  • if we provide you with services and you fail to make payments we may share information with debt collection and tracing agents;
  • authorised third parties or named account holders on any account you hold with us.

Credit reference agencies

We may carry out credit and fraud prevention checks with licensed credit reference and fraud prevention agencies and they’ll retain a copy of the search. Information from your application and payment details of your account may be recorded by these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention purposes. If you have a spouse or financial associate the agencies may link information about you to those individuals.

Theft of energy

To help us identify fraud and energy theft, we will give details of your account to fraud prevention agencies who will use the information to check public and other databases they hold and may provide information to us to help identify fraud and energy theft. Checks will be performed on a regular basis whilst you hold an account with us. If we suspect or can confirm theft of energy has occurred, a record will be kept by fraud prevention agencies which may include sensitive information about alleged criminal offences. The fraud prevention agencies may provide the information to other energy companies to help identify fraud and detect energy theft but only in limited circumstances where you have accounts with them. Where theft has been identified, your account terms may change, but we will notify you separately if this is the case.

The location of your data

We may on occasion need to transfer some or all of your information outside of the European Economic Area. We will only permit this to happen where adequate safeguards have been put in place to protect your personal information. Security of your information We understand the value of your information and treat it accordingly. We ensure that we have appropriate technical and organisational measures in place to protect your personal information. Whilst we put in place appropriate measures, the internet and electronic communications are not secure and we cannot accept responsibility for your use of either to communicate with us or to receive services from us. Our website contains links to various third party websites over which we have no control. We do not accept responsibility for the security of these websites or how your information may be used if you should choose to visit them.

Your rights

You have the right to request a copy of the information that we hold about you.