Our Customer Care Team are busier than usual during these uncertain times. This may mean that it takes a little longer than usual to reply but we aim to reply within 24 hours.
The support button in the bottom right of this page lets you search for answers to most common questions. If you can’t find the answer you are looking for after your search, you will see a contact us button and you can send us a message.
You can email us at firstname.lastname@example.org.
You can call us on 020 3002 7703, we are available Monday to Friday 9am to 5pm (excluding bank holidays).
If you’re experiencing a power cut you can call 105. Please note that if there’s an immediate emergency risk, you may want to contact the emergency services too.
If you have a gas emergency, please call 0800 111 999.