Your water supplier is legally required to take meter readings from your property at least once every two years. Most suppliers aim to take readings twice every year but if you have a water meter you’re free to submit meter readings to your supplier as often a you like.
Submitting water meter readings regularly is the only way to guarantee you’re only paying for the water you use.
We’ve got this awesome video from Thames Water showing you exactly how to find and read your water meter. Take a look.
Need more help? Keep reading...
Most water meters can be found in the public footpath outside your house or in your front garden. Meters outside are located underneath a plastic or metal cover.
Occasionally the water meter is located inside the house next to the stop tap. Stop taps are usually found in one of the following places:
Under the kitchen sink
Under the stairs
If you live in a block of flats it might mean your water meter is in a common storage room or cupboard outside your flat. You’ll need to match the number on the meter to the serial number found on your water bill.
If you’ve tried all those places and still don’t know where your water meter is, ask a neighbour. Neighbours are usually really friendly and clever 😀
If your meter is outside it will have a metal or plastic cover over the top of it. You may need a screwdriver to lift the top off.
Once you’re inside you might see a foam or rubber cover. Remove the cover and you will see the meter itself. Bingo! (remember to out the cover back when you’re finished)
On the meter face there are two sets of numbers, black on the left and red on the right. When submitting a meter reading, only read the black numbers and ignore the red numbers.
In the above example you would just submit the number 00139.
Your meter might have 5 or 6 black numbers. Either is totally normal.
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